Your privacy is important to us.

In this privacy policy, we explain what data we collect from our users and how we use it. It is essential that you read and accept it before continuing to browse.

By accepting this Privacy Policy, you give your informed, express, free, and unequivocal consent for the personal data you provide through this website to be processed solely and exclusively for the purposes explained below.

1. OWNER OF THIS WEBSITE

Website: https://retpickups.com Company name: R.E.T PICK UP AND SERVICES Trade name: R.E.T PICK UP AND SERVICES Address: Av Obsidiana, Edificio S, Paseos del Mar City: Cancún, Q. Roo Postal Code: 77519 Activity: Ground passenger transportation Email: contacto@retpickups.com Contact phone: +529981543416

You can contact us with any questions via postal mail, email, or phone using the contact details above.

2. WHAT PERSONAL DATA IS

When you access our website, you will find certain forms where we ask for personal information such as your name, email, phone number, address, and similar data.

Additionally, when accessing our website, certain technical information may be automatically stored, such as the IP address assigned by your internet service provider.

3. PERSONAL DATA PROTECTION

3.1 Data Controller

The controllers responsible for processing personal data are Eduardo Sierra and Rodrigo Martínez.

Contact email: contacto@retpickups.com

If you have any questions regarding the protection of your personal data, you can contact us via the email address above, by mail, or by phone.

Eduardo Sierra and Rodrigo Martínez, as data controllers, inform you that your personal data will be processed in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. This activity is also subject to oversight by the National Institute for Transparency, Access to Information and Personal Data Protection (INAI), the competent authority in Mexico for personal data protection.

4. YOUR RIGHTS REGARDING DATA PROTECTION

You may exercise your rights by sending a written request to the email address contacto@retpickups.com, including a copy of your INE or other valid official ID.

• Right to withdraw consent at any time
• Right to access, rectification, and erasure of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing

You also have the right to file a complaint with the relevant supervisory authority, which in Mexico is the National Institute for Transparency, Access to Information and Personal Data Protection (INAI): https://www.inai.org.mx/

4.1 Right to be Forgotten and Access to Your Personal Data

You can exercise the rights recognized under the LFPDPPP at any time. To review, retrieve, anonymize, or delete your stored data, simply send an email to contacto@retpickups.com with a copy of your INE.

4.2 Data Retention Period

Personal data will be kept for as long as you maintain a relationship with us as a client or interested party, until you request its deletion, or as long as there is a legal obligation to retain it.

Once the data is no longer necessary for the purposes for which it was collected, it will be deleted while ensuring its confidentiality.

4.3 Data Sharing

Your data will not be transferred to third parties except to data processors that provide services strictly necessary for our activity.

4.4 Confidentiality and Security of Data

We are committed to using your data respecting its confidentiality, only for the intended purposes, and to applying all necessary technical and organizational measures to prevent unauthorized access, alteration, loss, or processing.

You guarantee that the personal data you provide through the forms is truthful and accurate, and you agree to notify us of any changes.

4.5 Security Breaches

We implement reasonably adequate security measures to detect viruses, brute force attacks, and code injections.

However, you should be aware that no internet system is completely secure. In the event of a security breach, we commit to notifying affected users within a maximum of 72 hours.

5. WHERE YOUR DATA IS STORED

The personal data from this website is stored on the servers of Hostinger International Ltd., a company that complies with international data protection standards and acts as our data processor.

6. WHAT INFORMATION WE COLLECT AND HOW WE USE IT

All services offered on www.retpickups.com use forms to collect data for informational purposes, initial contact, or to schedule calls with the R.E.T PICK UP AND SERVICES team.

This website always requires your prior consent to process your personal data for the stated purposes. You have the right to withdraw your consent at any time.

We use an SSL (https) protocol, which adds an important layer of security and privacy when transmitting data from forms to our server.

6.1 Data Collected Through the Website

We collect personal data mainly through forms on the website and landing pages. These forms are used by people interested in learning more about our services or booking a call.

The information collected is used exclusively for the purpose stated in each form. By submitting any form, you declare that you have read and accepted this Privacy Policy and consent to receiving communications related to our services.

6.2 Social Networks

We maintain profiles on major social media platforms. The data processing carried out on these platforms is limited to what each social network allows corporate profiles to do. We do not extract personal data from social networks.

7. LINKS TO THIRD PARTIES

Our website may occasionally include links to third-party sites. These sites have their own independent privacy policies. We are not responsible for the content or activities of those linked sites.

8. LEGAL BASIS FOR PROCESSING

The processing of your personal data is based on your freely given, specific, informed, and unambiguous consent, obtained through an affirmative action when you complete and submit our forms.

You may withdraw your consent at any time by contacting us at contacto@retpickups.com.

9. ACCEPTANCE AND CONSENT

By using our website, you accept this Privacy Policy and consent to the processing of your personal data by R.E.T PICK UP AND SERVICES in the manner and for the purposes described.

You may exercise your rights or withdraw your consent at any time.

10. COMMERCIAL COMMUNICATIONS

We do not engage in SPAM practices. All commercial electronic communications are sent only to users who have given their express prior consent.

You can unsubscribe from these communications at any time using the unsubscribe link included in each email or by writing to contacto@retpickups.com.

11. COMPLAINTS

If you believe we are not handling your data correctly, you can contact us at contacto@retpickups.com or file a complaint with the INAI or PROFECO.

12. DISPUTE RESOLUTION

In case of controversy, you may turn to the Federal Consumer Protection Agency (PROFECO) to file a complaint or start a conciliation process: https://www.gob.mx/profeco

13. CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy. Any changes will be published on this page. This Privacy Policy was last updated on June 12, 2025.